FAQs
Shopping on our site is quick and easy:
1. browse the catalogue and click on the product you want
2. on the product details page select the size and colour you prefer
3. click on "Add to Shopping Bag"
4. a summary window will open. Click on "View Shopping Bag and check out"
5. enter the delivery address and payment information
You can check and change the contents of your Shopping Bag at any time. .
The home of the Helen McAlinden label, the Helen McAlinden Boutique, 20 South William Street in the heart Dublins Creative Quarter.
The Helen McAlinden label is also available to purchase..
1. Arnotts Dublin - in-Store & Online at Arnotts.ie
2. John Lewis- Online at JohnLewis.co.uk
3. Harvey Nichols - In-store at Dundrum Town Centre
4. Curated by Design Centre - Kildare Village
5. House of Fraser - Online at houseoffraser.co.uk
Follow the link below for detailed instructions. LEARN MORE
You can edit the order before the warehouse has processed it. If you change your mind, we recommend that you contact our Customer Services Department immediately so that they can verify the status of your request.
In any case, you can request the return of the item within 14 days of delivery of the order for any reason. You can find more information in "Returns and Refunds" and in "Terms and Conditions".
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
You can find the "Contact us" button at the bottom of every web page and linked below. By clicking on it, you will be provided with a phone number and a an email.
Any costs relating to other forms of contact are non-refundable.
On the product details page, under "Sizes and fitting", you can consult the "Size Guide" Linked below.
For more information contact our Customer Services Department.
Email office@helenmcalinden.com , Call our Dublin Head Office at +353 (01) 6790355
No, you do not need be registered on our site to make purchases.
However, registration is fast, free, safe and gives you many advantages:
- receive updates on your order and check past purchases
- save your delivery preferences
- receive exclusive updates from the world of Helen McAlinden
Shipping policy
We offer free shipping EU & UK.
We deliver to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia Sweden, Spain, United Kingdom, Guernsey.
If you are ordering from a different country postage will be charged at checkout.
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the courier website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
Shipment is free for orders within the EU & UK. Delivery usually arrives within 3-6 working days.
The products are delivered by the couriers from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
▫️FEDEX for EU & UK
▫️AN POST for ROI & NI
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
The courier will leave a note with their contact details. Contact FEDEX or AN POST to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).
If you do not contact UPS or do not collect the order from the collection point, after a few days the package will be sent back to our warehouse. You will be contacted by the Customer Services Department to see if you want the package to be delivered again or if you would like a refund.
Returns and exchanges
You have 14 days from the delivery of your order to request an online return for any reason.
You must pay the delivery costs of your return.
It is recommended to choose a delivery service that offers tracking, so you can follow every step of your return’s shipment. Return adress is noted on the end of your packing list. Ensure your packing list is sent back with your order
You can also drop your return to the Helen McAlinden boutique, 20 South William St. Dublin 2
Please note that the item must be returned in exactly the same condition it was received: unworn, unwashed, and unaltered in any way, with all labels and accessories attached.
Your package will be given to our Quality Control Office who will check the state of your return and makes sure it complies with our returns policy. If successful, you will receive a confirmation email within a few days detailing the refund.
If you need to change the size or colour, we recommend that you contact our Customer Services Department.
Email office@helenmcalinden.com or Call our Dublin Head Office at +353 (01) 6790355
You can also the return the products and make a new purchase.
In case of any defects, you can easily return an item in store at NO.20 or by courier and reporting the problem to our customer service department.
After we receive the item and verify the defect, we will send you a refund request. We cannot accept items that are not in the same condition as you received them.
We will keep in touch regularly by email until the refund is confirmed.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks.
If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.
Returns of Products from unidentifiable subjects and without reference to the order cannot be processed.
The Products will remain in storage at the relevant warehouse for a period of 60 days, after which the Manufacturer may freely dispose of them.
If you change your mind about your order, we recommend that you contact our Customer Services Department immediately so that they can verify the status of your request.
Email office@helenmcalinden.com or Call our Dublin Head Office at +353 (01) 6790355
If the cancellation request is accepted, you will be notified via e-mail and cancellation will be processed with no cost to you. If the order has already been dispatched at the time of your request, the products will be delivered to you.
